All tour cancellations must be made no less than 15 days ahead of your scheduled departure time in order to receive a refund. Refunds are offered as a credit for future or 90% of the reservation value. Tours cancelled with less than 14 days notice by phone or email will not be entitled to a refund.
It is a good idea to check the weather forecast before coming to the tour. Our cycling tours still run in light rain (we provide cycle specific rain capes just in case) however we do not run tours during heavy rain or in thundershowers. If we need to postpone or cancel a tour we will attempt to reach you by the phone number you provided or by email either the night before your tour or the morning of. If you have any doubt about your tour running in inclement weather, it is always best to email us at firstname.lastname@example.org to double check.
If we do have to cancel your tour, we will first attempt to reschedule the departure time of your tour, or place you on the next scheduled tour. If you are not able to reschedule your tour date, we can either offer you a credit for future use or refund your reservation less credit card processing fees.
Tour Departure Times
We ask all cyclists to arrive to their tour departure point no less than 15 minutes before the scheduled tour departure time. Tours leave on time, and though we will do our best to accommodate late arrivals, it may not always be possible to join the tour group. In this event, refunds will not be provided.